FAQ

Got a question? We've got answers and we're happy to help!

• What are my shipping options?

We offer free USPS first-class shipping on all orders. Sit tight, and your jewelry will be on its way to you in no time.

• How long is the processing time on my order?

All orders are handmade to order, with love and care, so you can expect your jewelry to be shipped within 7 business days.

• What's your return policy?

We hope you love your new jewelry, but we understand that sometimes things don't work out. If you're not completely satisfied, you can return your purchase for a full refund within two weeks of receiving it, or for store credit within 30 days.

• Can you fix this?

On the rare occasion that your jewelry needs repair, we're here for you. We're neurodivergent-friendly and understand the importance of fidget jewelry, so if you fidget with your jewelry too, we're happy to help repair it. Simply let us know, send it in, and we'll take care of the rest.

• Do you offer wholesale pricing for retailers?

Yes, we offer wholesale pricing for retailers. Visit peerlesscharm.faire.com to shop wholesale. If your shop is located in Illinois, Wisconsin, Minnesota, Michigan, Indiana, or Ohio please visit Shilanltd.com to shop wholesale with our sales rep.

• What materials do you use to make your jewelry?

What materials do you use to make your jewelry? We primarily use brass for our handmade charms, gold-plated chain, and gold-filled wire. Each product page also shows specifications for that particular product, including information about other material options. We believe in using high-quality materials that are durable and long-lasting so you can enjoy your jewelry for years to come.

Still have a question? Email hello@peerlesscharm.com for a personalized answer, and we'll get back to you as soon as possible.